I've worked as a lead user experience engineer on Symantec's user authentication products, creating a superb experience for identity and security software.
- Consistent and clear user experience across browsers and devices
- Focus was end users goals with protection and confidence
- Make the user interface invisisble when possible, giving users only relevant information and a feeling of security
- Administrators need a good experience too!
- Technical skills do not mean that users will not be frustrated and confused by a poorly design system.
Symantec Managed PKI
Identity software for OSX and Windows Desktop and a variety of mobile devices.